Question.

• What circumstance(s) in this case will have to be monitored and why?
• What impact will changing circumstances have on the organization in regard to this issue?
• After completing steps 1 to 13, provide solutions to any additional issues that have been identified by the organization for your case.

• Use your Problem Statement from step #3 as the basis to summarize your written report and your formal presentation. Sell the reader (or the audience to whom you are making your presentation), on your recommendation.

• Articulate/express a business case for your recommendation (consider the strategic objectives and/or goals and objectives of the organization.
• If strategic objectives or goals and objectives do not exist for your case then make them up.

• Sell the reader!!!

  Sell the audience!!!

Case #9 The Fit Stop

The Fit Stop is a brand-new firm that will open its doors exactly four months from today. Its business objective is to sell all types of training, fitness, conditioning, and exercise equipment to the general public. The Fit Stop plans to specialize in this equipment and to provide customers with personalized advice geared to a customers specific training or conditioning needs (e.g. training for a particular sport, rehabilitation from injuries, strengthening of back muscles to deal with back pain, general conditioning and fitness), whether the customer is eight to eighty years of age.

In order to provide high-quality advice, each store will employ a physiotherapist (to provide advice on problems such as injuries or chronic back pain) and a person with a bachelors degree in kinesiology (to provide advice on training for various sports or other physical activities). A staff member will even sit down with customers and develop a personalized training or conditioning program that meets their own specific objectives and needs, at no cost to the customer.

The remainder of the staff in the store will consist of a manager, with a Bachelor of Commerce degree, and sales staff, who will have at least high school diplomas. Due to the long opening hours,, it is expected that between 8 and 12 salespeople will be needed for each store. Because the stores are located in shopping malls, they will operate on a seven-day-a week basis, open 9:00am-9:00pm weekdays, 9:00am-6:00pm Saturdays, and noon to 6:00pm on Sundays.

Aside from personally helping customers, the roles of the physiotherapist and kinesiologist will be to train other employees in how each type of equipment can be used for various conditioning and rehabilitation purposes. Initially, sales staff will be given general training, but as time goes by, each salesperson will be expected to learn in depth about all the different pieces of equipment, to help customers diagnose their needs accurately, and to be able to explain proper use of the equipment. Because of the high level of training required, all employees will be employed full-time.

The founder of the business is Susan Superfit, who has an undergraduate degrees in kinesiology and commerce from the University of Saskatchewan. While at university, she participated in many sports (and suffered many injuries due to her all-out style of play). She came up with the idea for this business while laid up with one of her injuries. While there were businesses that sold fitness and conditioning equipment, she often found that the people selling it had very limited knowledge and often gave poor advice on what to buy and how to use it.

She has secured funding from private investors and from Growthworks, a large Canadian labour-sponsored investment fund. In order to get volume discounts on the equipment she will be purchasing and to beat competitors into the market, she wants to start off quite large, with stores in major cities in Ontario and the four western provinces, before expanding to Quebec and the Atlantic provinces. She knows that this is a risky strategy and that cost control will be essential to keep the business going long enough to make a profit for at least one year, or maybe even two.

Her main competitors will be sporting goods megastores and department and discount stores, each of which sells some of the same equipment. Some of these outlets will be able to price their equipment lower than The Fit Stop will be able to, but none have the range of equipment The Fit Stop will have, and none provide the personalized services that The Fit Stop will.

Susan believes that the key to her business success will be highly motivated and knowledgeable employees who have a strong concern for their customers and who are able to work as a team with the other employees to provide the best possible customer service. Since no two customers are exactly alike, employees will have to be innovative in developing solutions that fit their needs. It will also be crucial to keep up with the latest fitness and training trends, as knowledge about fitness is continually increasing along with new and different types of specialized equipment. A key aspect of company strategy is to be the most up-to-date and advanced supplier of new products and techniques.

Although Susan has given a lot of thought to her business, one thing she hasnt really given much thought to is how to compensate her employees. Susan is asking your team to make recommendations for their compensation system.

• Susan also wants your team to identify the most appropriate method for determining base pay and performance pay for the employees? What factors did your team consider in making these decisions?
• Susan also recognizes that her sales team is key to her organizations success. Susan is not sure if sales staff should be paid an hourly rate or by commission? Susan wants your team to make a recommendation. You must justify and defend your decision.