Question: Question Workspace Check My Work (1 remaining) A telephone call center uses four customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time
Question Workspace
- Check My Work (1 remaining)
| A telephone call center uses four customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 6.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 70 percent, how many calls can these four CSRs handle during this half-hour period? Round your answer to the nearest whole number. calls |
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