Question2d: 2d. A not infrequently occurring issue in the Papas Pizza restaurants is guests becoming ill from various problems related to food quality and hygiene. This of course has serious consequences, from guests afflicted not returning as well as telling others about the incident, to having to pay compensation, all the way to cases of having to close restaurants for a period to comply with health authorities requirements. Using FMEA analysis, identify three causes of guests becoming sick from restaurant visits and calculate the risk priority number, RPN, for these causes in order to prioritize which to work to eliminate first.

PAPA'S PIZZA Papa's Pizza is a nationwide chain of pizza restaurants. It started some 30 years ago as two family-owned restaurants in Trondheim but has gradually expanded to around 100 restaurants. The chain is now set up based on a franchise model where 95% of the restaurants are locally owned and operated by individuals or small companies. While there have been cases of restaurants closing now and then, most of the restaurants have been consistently profitable and the chain owner, the company Papa's Pizza, has seen annual growth and a healthy bottom line since it was founded. Lately, some changes in the industry have brought some darker clouds onto the horizon: One of the main competitors in Norway is rebranding many of its restaurants to Domino's Pizza, an American chain that recently became the world's largest pizza chain in terms of sales. Some of the more popular franchisees of Papa's Pizza are rumored to be considering changing to Domino's when their contracts are coming up for renewal. Besides several pizza chains offering American-style pizzas, there has been a strong growth in independent and chain restaurants focusing instead on Italian-style pizza, often combined with other types of Mediterranean cuisine. Another big national competitor has for a few years sold fresh pizza dough and pizza sauces through grocery stores and has now expanded its retail selection by a number of frozen pizza types, which have become popular. The management of Papa's Pizza has realized that the company needs to reassess its position in the market and which strategy to pursue ahead. As Chief of Operations, you have been chosen as one member of a strategic task force to conduct some important analyses and give advice to the senior management team and the board of directors about the way forward