Question: Questioni Differentiate between value-creation processes and support processes. Provide one example of each from part (a) Identify one value-creation process, state two principal requirements and

Questioni Differentiate between value-creation

Questioni Differentiate between value-creation processes and support processes. Provide one example of each from part (a) Identify one value-creation process, state two principal requirements and indicate a support process that would assist in meeting those requirements. (2 marks) Question 2 Outline the phases of a structured product development process in detail. (6marks) Conclude with a summary of the functional areas that dominate the varying stages in the outline Question 3 a. b. c. Describe the Six Sigma approach. State two(2) principles of Six Sigma(4 marks) State three(3) contrasting features between TQM and Six Sigma. (3 marks) Question 4 a) Define Quality Function Deployment(2 MARKS). b) Provide its two principal objectives( 2 MARKS). c) Describe the six steps in the QFD process.( 6 MARKS) Question 5 a) Explain why cost of quality programmes are valuable to managers(4 marks). b) Evaluate the four major categories of quality costs. Give examples of each(12 marks...3 marks each)

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