Questions

1. Gerald Mahoneys attitude and performance dramatically changed after a few months on the job. What type of training should Mahoney have immediately received from Timmons that might have avoided this?

Gerald should have received some type of on-the-job training that goes over ever piece of detail that needs to be attended to. John left everything up to Gerald then eventually got upset when business was not being taken care of. The reason for on-the-job training, is because John can use the opportunity of OJT to really teach Gerald how he wants the store ran, and what transactions he want done on a daily basis.

2. Assuming John Timmons keeps Gerald Mahoney as the store manager, what should be the first step he institutes in the Geralds training process?

Step 1) Preparation Of The Trainee. Assuming that Timmson should use a interactive/case method that will help Timmson change the way Mahoney deals with certain situations. In a study conducted of 200 American Society for Training & Development (ASTD) members a conclusion was made that the most productive training method (81% used by companies) in the survey were methods that were highly-skill oriented and participation/case based (Crane 1972). The pros of this solution would be the effectiveness of the training method and Mahoneys increased task performance however the cons would be that the training would be very costly and time consuming.

Step 2) Present Mahoney With The Task. Timmson would perform all of the tasks while explaining each step several times. Once Mahoney seems to have the step memorized Timmson would ask Mahoney to explain each step while Timmson is performing them. Timmson should also prepare a written list of all steps and tasks and give it to Mahoney.

Step 3) Allow Mahoney To Perform All Tasks On His Own. Maloney would perform all tasks while explaining each step and then Timmson would correct any errors that he sees. Step 4 would be follow up. Timmson would provide any help that is necessary while Mahoney is on the job. Timmson would gradually leave Mahoney alone and check quality and quantity frequently. Depending upon how well Mahoney performs the task, and then Timmson would let up on checking quality and quantity.

3. Assuming that Timmons and Mahoney agreed to a training program in order to solve the problem, what are some challenges Timmons might face in conducting this training?

Assuming that Timmson and Mahoney agree to this One-on-One training program, Timmson will face several challenges. These challenges are how time consuming it will be for Timmson to train Mahoney to manage the store in a effective manner and the higher costs Timmson will face in the training process. According to David Storey, small business owners face higher costs of training and lower benefits than larger business owners (Storey 2004). The only pro of this solution would be that it would most likely help Mahoney with his task management and would increase his job performance. However as stated above the other challenge that Timmson will face when training Mahoney is the amount of time that it will require for him to devote to the training process. According to the case summary Timmson doesnt appear to either have or want to invest the time in managing Mahoney so why would he invest the time in personally training him?

Make a introduction and a conclusion.