Questions 1. While security lines are fairly ubiquitous around the world, the visible pres- ence of security efforts in some unique places can negatively affect guest expe- riences. When Disney, Universal, SeaWorld, and other theme park operators introduced metal detectors for park entry around 2015, the installation for safety inadvertently upset guests: it drew their attention to the inherent risks in large social gatherings, and it deflated the escapist experience sought by many theme park goers (Barnes, 2015). How can companies in such positions 2. Managing Capacity and Waits 185 balance their duty of care for their guests with the goal of creating satisfying experiences? The COVID-19 pandemic posed an interesting challenge to queueing in that many governments required "social distancing" or the physical spacing of people to allow personal radiuses that reduced the risk of disease spread. What tactics did hospitality business use to queue guests, for security purposes and otherwise, while maintaining healthy physical distance between guests?