Questions

a) In third party negotiation, which is the only approach that guarantees a settlement will be made?

Options:

1. Conciliation

2. Arbitration

3. Consultation

4. Moderation

b) Research shows that women are as good at negotiations as men, except in what instance?

Options

1. When they are looking to preserve a relationship

2. When they are negotiating for themselves.

3. When they are less interested in getting involved in negotiations

4. Women are always as good at men in negotiation, with no exceptions

c) When the research and development department designs a state-of-the-art product and the design team is told to make the product in the most economical way possible, this is organizational conflict from what source?

Options

1. Uncertainty and resource scarcity

2. Goal incompatibility and differentiation

3. Interdependence

4. Reward systems

d) Which is the best approach for managing conflict?

Options

1. Avoiding, because then the conflict will go away

2. Collaboration, because its a win-win

3. Compromise, because each party has to win a little and lose a little

4. Each approach can be a correct choice in a particular situation

e) Which view of conflict assumes that conflict is entirely bad and dysfunctional?

Options

1. Interactionist view

2. Competitive view

3. Human Relations view

4. Traditionalist view