Question: A GP practice receives on average 90 patients per day (opening hours between 9 am and 12 pm and 1 pm and 6 pm). During

A GP practice receives on average 90 patients per day (opening hours between 9 am and 12 pm and 1 pm and 6 pm). During peak times (10 am – 12 pm and 2 pm – 5 pm), the GP practice receives around 60 patients in total, and 9 patients can be found in the GP practice (on average) at a given point in time. At non-peak times, the GP practice receives 30 patients in total, and 6 patients can be found in the GP practice (on average) at a given point in time. Assumption: a lunch break is hold from 12 pm to 1pm where the practice is closed.

Please answer the following questions in the BELOW

What is the average work in progress (WIP) during peak times? (1 mark)
What are the peak hours? (1 mark)
What is the arrival rate during peak hours? (2 marks)
What is the average time that a patient spends in the GP practice during peak times? (2 marks)
What is the average work in progress (WIP) during non-peak times? (1 mark)
What are the non-peak hours? (1 mark)
What is the arrival rate during non-peak hours? (2 marks)
What is the average time that a patient spends in the GP practice during non-peak times? (2 marks)

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