Question: Questions to answer in the template for the changes in Terms: Lessons from Facebook case study: What prompted Instagram to change the terms of service

Questions to answer in the template for the changes in Terms: Lessons from Facebook case study: What prompted Instagram to change the terms of service (TOS) agreement? Critics and many Instagram customers reacted strongly to the TOS change. Was there in error of judgment on the company's part? Why or why not? Did Instagram respond appropriately to the PR crisis over the change in the TOS? Why or why not?

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