Questions to Guide Analysis

Day$1-$ Q#$1$: Write an executive summary of the key issues facing the Brew Haven coffee Shop. Wear your HR hat. What is really going on$?$

Poor onboarding and staff orientation practices

High turnover

Declining sales

Poor equipment

Day $1$ Q#$2$: From a training and development perspective, what recommendations do you make to Mr$.$ Reynolds? Would learning even help this situation?

Day $1$ Q#$3$: Depending on your answer to Q$2,$ what costs are associated, if any, to your recommendation$($s$)?$ Is an ROI doable? Complete a cost$-$benefit analysis for Mr$.$ Reynolds.