Questions

1. What is the underlying problem in this case from the fast-food industrys perspective? (3 marks)
2. What are the causes of this problem? (3 marks)
3. What would Herzbergs theory say about hygiene and motivating factors present in fast-food industry jobs? (3 marks)
4. What are the major motivation issues at play in the fast-food industry according to the major needs-based theories of motivation (Maslows hierarchy, McClellands acquired needs). (3 marks)

• Provide references

CLO 4: Employ knowledge and techniques of strategic planning, problem-solving, decision- making, and change management. CLO 5: Use management function effectively on teamwork activities, and skills to create a developmental plan. Please read the case "Motivation Challenges in the Fast-Food World" and answer the questions that follows. This case is derived from the textbook/e-textbook "Management: A Practical Introduction" by Angelo Kinicki. Motivation Challenges in the Fast-Food World A DAY IN THE LIFE OF A FAST-FOOD WORKER required to open a franchise. employers intentionally underpaid them by failing to pay overtime, taking illegal deductions, forcing people to work off the clock, or paying below-minimum wages. INDUSTRY OUTCOMES challenging to attract the talent you want into your business . . . and then you've got to work really hard through training and development to retain them." SMALL IMPROVEMENTS justice" that he hopes will spread to fast-food organizations across the country