Question: Queue Analysis The following data provides the arrival times and service times that each customer will require, for the first 13 customers at a single

Queue Analysis

The following data provides the arrival times and service times that each customer will require, for the first 13 customers at a single server system. Upon arrival, a customer either enters service if the server is free or joins the waiting line. When the server completes work on a customer, the next one in line (i.e. the one who has been waiting the longest) enters service. Assume that the system is clear at time 0 and customer #13 is the last customer to be serviced

ArrivalTimes	12	31	63	95	99	154	198	221	304	346	411	455	537
ServiceTimes	40	32	55	48	18	50	47	18	28	54	40	72	12

Queuing Data

a) Determine the system departure and response times of these 13 customers b) What is the percent server utilization? c) Repeat (a) and (b) using two servers and a customer can be served by server #1 or by the trainee server #2 if the main server #1 is busy.

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