Question: R and J would like to improve quality and decrease costs by improving processes and training workers to reduce rework. Upper R and J '

R and J would like to improve quality and decrease costs by improving processes and training workers to reduce rework. Upper R and J's managers believe the increased quality will increase sales. Outline a strategy map in list form for R and J .For each of the four perspectives, identify measures you would include in a balanced scorecard for R and J .

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