Question: Requirements 2 . and 3 . Upper R and Upper J would like to improve quality and decrease costs by improving processes and training workers

Requirements

2 .

and

3 .

Upper R and Upper J would like to improve quality and decrease costs by improving processes and training workers to reduce rework. Upper R and Upper J

'

s managers believe the increased quality will increase sales. Outline a strategy map in list form for Upper R and Upper J

.

For each of the four

perspectives, identify measures you would include in a balanced scorecard for Upper R and Upper J

.

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