1. Rapid advances in technology create a situation where, often, the FOM as greater technical expertise in using the PMS and other advanced technology told than does the GM. What difficulties do you see in such a situation? As a GM, what techniques and resources can you use to overcome these difficulties?
2. As advance in technology make the self-registration of guests more easily achievable, some hotel companies have moved aggressively to implement such technologies. Those who have not done so, however, point out the diminished role personal service plays in such self-access systems. Do you think the average business traveler prefers speed of self check-in or the human interaction of a front-desk agent? How about the average leisure traveler?