Rapid advances in technology create a situation where, often, the FOM has greater technical expertise in using
Question:
Rapid advances in technology create a situation where, often, the FOM has greater technical expertise in using the PMS and other advanced technology tools than does the GM. What difficulties do you see in such a situation? As a GM, what techniques and resources can you use to overcome these difficulties?
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In previous chapters students learned that general managers may come from a variety of backgrounds A...View the full answer
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Related Book For 
Hotel Operations Management
ISBN: 978-0134337623
3rd edition
Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
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