read and answer the case study questions

. . + . + Repair Shop Report As manager of the automotive repair shop for a local car dealer, you have a thriving business. Yesterday the owner of the dealership, Mr. Alvarez, asked you to prepare a report summarizing the past year's activities in the shop. You saw some successes this past year, but you also had some problems. The positives for the year were as follows: The 12 shop employees completed at least two training courses, pre- paring them to work on the new models coming out in the fall On a questionnaire given to all customers, the average rating of the ser- vices rendered by workers in the shop was 5.5, with 7.0 being the high- est score possible. That rating fell in the very good" range. Just over 95 percent of the repairs to vehicles were completed within the time frame stated to customers. Income from the automotive repair shop increased 25 percent. The negatives for the year were these: The customers' overall rating of the mechanical aspects of cars sold by the dealership fell 25 percent-from 5.0 to 3.75, with 7.0 being the highest score possible. The average rating by customers for parts was only 3.4, with 7.0 being the highest score possible. This rating fell in the "poor" range While income for the automotive repair shop increased, profit from the shop fell 20 percent. (Costs increased 40 percent.) Labor turnover within the shop continues to be a problem. This year the turnover rate was 60 percent. The average number of years a worker has been employed in this shop is 14 years. When workers were asked about their reasons for leaving, most gave wages" as the main reason. Some indicated that they could make as much as $3 an hour more in other shops. Also, some (40 percent) indicated that the work ing atmosphere of other shops was much better. 1. If you were writing the report what order (direct or indirect) would you use? Why? 2. Should the report be an informational or analytical report? Why? 3. Should the report be formal or informal? Should it be written in memo, letter, or manuscriptstyle? Why? 4. Should the report be prepared in personal or impersonal writing style? Why