Read and apply the necessary probability concept/s in the situation described below.

JetBlue Airways From the very beginning, young JetBiue Airways has built a reputation for creating first-rate customer satisfying experiences. its slogan YOU ABOVE ALL teit's the JetBt'ue faithful that they are at the very heart of the company's strategy and culture. Currently, the country where the company operates in, is experiencing an increase in service agencies; and thus is in a state of perfect competition. Looking at the statistic of airline performances gathered through extensive marketing research, JetBlue's competitors have invested in one of three aspects manpower, machines, or methods which can yield any of the following: Increase in Satisfaction Rate Probability 15 % 49 % Manpower 5 % 51 % 15% 5% 15% 5% Machines Methods Given that your major competitor reported a l5% increase in customer satisfaction, which resource should you invest in and why