Read below and answer the question IN YOUR OWN WORDS AND THOUGHTS.

1.The first goal of root cause analysis is to discover the root cause of a problem or event. The second goal is to fully understand how to fix, compensate, or learn from any underlying issues within the root cause. The third goal is to apply what we learn from this analysis to systematically prevent future issues or to repeat successes.

2. Root Cause Analysis is a useful process for understanding and solving a problem.Figure out what negative events are occurring. Then, look at the complex systems around those problems, and identify key points of failure. Finally, determine solutions to address those key points, or root causes.

• Reduced cost: the cost of fixing defects increases later the defects are found in the development process and if a defect makes it into the final release, customers may never buy the product again, resulting in loss of revenue to the firm.
• Identify failure: It points RCA is mainly helpful for teams that think they have apt development and QA procedures but still face recurring defects. Obviously, something is broken but what, why and where are the questions that need to be answered. RCA helps answer these questions and find the real (root) cause of the problem and not just the obvious (direct) cause.
• Improve safety and reliability: As root cause analysis helps reducing the number of defects in future, it can be mainly beneficial to firms in quality critical industries where product reliability and safety are mainly important.
• Enhance time to market: On finding the root cause of a defect and taking the subsequent corrective action, releases of the product take less time in testing and the product is released in the market sooner with lesser uncaught defects

1. Why is root-cause analysis used to determine who is held accountable for mistreatments and incorrect diagnosis in healthcare.