Question: Read carefully for case study 3Using Six Sigma to Improve Complaints Handling. Make notes regarding the main ideas in the case. Develop answers for the

Read carefully for case study 3Using Six Sigma to Improve Complaints Handling. Make notes regarding the main ideas in the case. Develop answers for the following question in consideration of the DMAIC principles that you have reviewed.

Explain the differences of implementing Six Sigma projects in service vs.industry.

Explain how Six Sigma helped improve customer satisfaction in this case study.

Explain each step in details.

List the charts/techniques (e.g. Mind Map) that helped the company toimplement Six Sigma. How each chart contributed to each phase?

Your answer should be a minimum of 3 pages in length

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