Question: Read Case 2 . 1 in the textbook ( Page 5 4 - 5 6 ) and identify one Service Winner, one Qualifier, and one

Read Case 2.1 in the textbook (Page 54-56) and identify one Service Winner, one Qualifier, and one Loser for ElBanco and United Commercial Bank respectively (List a total of 6 factors for the two banks. E.g., one winner, one qualifier and one loser for ElBanco Bank, and the same for United Commercial Bank).

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