Question: Read Case Study 2 (Real-World Case Wipro and MBH) from the textbook( Enterprise Systems for Management Luvai Motiwalla Jeffrey Thompson Second Edition), pages 84- 87.

Read Case Study 2 (Real-World Case Wipro and MBH) from the textbook( Enterprise Systems for Management
Luvai Motiwalla Jeffrey Thompson Second Edition), pages 84-
87.
try to answer the following questions clearly about the given case study:
1. Compare and contrast the self-service implementation between Wipro and MBH.
Explain which company did a better job.

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