Question: Read Case Study 7 - 2 : Caledon Concrete Mixers How important are quality and performance of the gearbox to CCM s customers? What is

Read Case Study 7-2: Caledon Concrete Mixers
How important are quality and performance of the gearbox to CCMs customers? What is the cost of a gearbox quality issue?
Is it time for CCM to make a statement to BGK and change suppliers?
Do you trust the defect rate data provided by the suppliers?
What are your impressions of the supplier evaluation criteria used by Sarah? What changes would you suggest?
Is there anything that you think Sarah could do to get a better deal from BGK?

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