read case study and answer questions 1 and 2

CASE STUDY "Our boss is really making a mistake this time," said Jaren, a server at Indigo Door Cafe. go down "You've got that right," replied Stacy. I can't believe that he thinks the best way to reduce labor cost is to make us wait on more tables. The labor cost will because he is paying for fewer hours, but I'll bet that the customer complaints will increase. This plan, like so many others in the past couple of months, will just not work! I wish he had talked to us before he made this decision." 1. How could the manager have used a participative management style in deciding what to do and preparing employees for changes? 2. What alternatives would you consider as a manager if dining-room labor costs were too high