Read Case StudyConifer Corp. (Chapter 8, pp. 315-316) in your textbook and answer the following questions:

1. What symptom(s) in this case suggest(s) that something has gone wrong?
2. What are the main causes of the symptom(s)?
3. What actions should executives take to correct the problem(s)? (Remember, this is a union environment, so changing the wage scale, incentives or benefits for the workers are not options).