Read Case: The Mandalay Bay Conundrum.

Answer the discussion questions

1. Should Mandalay Bay Resort and Casino and other Vegas hotel destinations be concerned with service marketing concepts such as customer loyalty and retention? Please explain your answer.

2. As a guest of Mandalay Bay who experienced this situation, what do you think would be a reasonable expectation for the hotel’s service recovery efforts?

3. Evaluate Mandalay Bay’s service recovery efforts from the perspectives of distributive justice, procedural justice, and interactional justice.

4. What recommendations would you provide the management of Mandalay Bay to handle future situations such as the one described in this case?

Answer rating: 100% (QA)

1 Ans Yes Mandalay Bay Resort and Casino and different Vegas resort locations need to be worried with carrier advertising ideas which include consumer loyalty and retention As keeping current clients ... View the full answer