Question: Read Chapter 1 1 in Thompson, et al . Read Illustration Capsule 1 1 . 1 Charleston Area Medical Center s Six Sigma Program. Read

Read Chapter 11 in Thompson, et al. Read Illustration Capsule 11.1 Charleston Area Medical Centers Six Sigma Program. Read Illustration Capsule 11.1: Charleston Area Medical Center Use of Six Sigma to promote Operating Excellence on page 331. Reflect on how CAMC used Six Sigma to promote operating excellence. What steps does CAMC take? Where did Six Sigma have the most impact on CAMCs value chain of operational activities? Why do you think this is so?

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