Question: Read Consider this Case: Back from the Future at the end of this week s chapter. Then answer the following questions in a two page

Read Consider this Case: Back from the Future at the end of this weeks chapter. Then answer the following questions in a two page paper:
How has technology made one-to-one customer relationships possible?
Describe the new interactivity options within the spectrum of communication channels?
How have these changes affected ways of doing business?
What do you think the future of technology will be and how will it affect customer service?

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