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After layoffs at Netflix, questions mount over diversity efforts BY WENDY LEE, MELISSA HERNANDEZ In December, editor Evette Dionne revealed to her Twitter followers what shed been working on for months leading a team of writers for Netflixs website Tudum, with an editorial strategy around elevating conversations about inclusion and representation. So sociopolitical stuff? All us, Dionne tweeted the day Tudum launched. Thinking about the impact of Netflix in our broader world? All us. But four months later, she and other members of her team were let go. Last week, Netflix laid off 150 employees and dozens of contractors and part-time workers. Some of the cuts impacted social media teams, writers and editors who aimed to elevate diverse content and talent. As the company fights to maintain its leading position in the streaming world, some of the laid off workers are questioning whether diversity efforts will become part of the collateral damage. Not to belabor these points, but nearly everyone I see on LinkedIn posting about being laid off worked on diversity, equity and inclusion across the company, Dionne, a former magazine editor, tweeted last week. These are not the only people being laid off, but they comprise too many of the 150 for it to be coincidence. On Wednesday, Netflix will hold a staff town hall meeting discussing the layoffs that have deepened anxieties about the companys culture and strategy. The tumult comes amid ongoing controversy over the streamers shows, including blowback over a Ricky Gervais comedy special, Super Nature, released Tuesday that contains content that critics have blasted as transphobic. The Times spoke with seven laid off people, mostly from underrepresented communities, who worked on its social media teams or Tudum, the promotional publication previously championed by former Chief Marketing Officer Bozoma Saint John. They declined to be publicly identified for fear of retribution or violating nondisclosure agreements. Netflix recruited many former journalists with the promise of high salaries, which ranged from $60 to $90 an hour at Tudum, insiders said. A big shiny company like Netflix comes along offering more money than any of us had ever seen in our lives, said a contract worker who worked on social media and was laid off last week. Unfortunately, it now seems like it was too good to be true. Was this all really performative? 2 In a statement, Netflix disputed that it was retreating from its diversity and inclusion efforts. The company said it was ending a contract with an outside vendor in order to bring social media work in-house, and that audience-focused channels such as Strong Black Lead remain a priority. About half of Netflixs workforce comes from an underrepresented ethnic group or race, it said. We are making changes to how we support our publishing efforts, including bringing some of this important work in-house, Netflix said in a statement. Our social channels continue to grow and innovate, and we are investing heavily in them. Netflix is one of many Hollywood players that touted diversity and inclusion efforts following the murder of George Floyd. Last year, the streamer said it was committing $100 million over five years to organizations that help underrepresented communities find jobs in TV and film. Netflix also pledged to allocate 2% of its cash holdings to Black-led financial institutions and work with first-time filmmakers that include women and people of color. Social media handles on Twitter and Instagram that focused on telling the stories of Homosexual, pan-Asian diaspora, Latinx and Black communities helped promote diverse content on Netflix. In recent months, however, former social media writers and Tudum staffers said their editorial freedom had been restricted. We werent allowed to touch certain topics dinged controversial, a contractor said. Some members of the Most team that promoted Homosexual, storytelling said they were asked to tweet about reality dating show Love is Blind, which features heterosexual couples. It never felt like they cared about telling queer stories, said a former contractor who worked on Most. It seemed very much about externally making it appear that queer stories were a priority. Netflix disputed the claim, citing a study by the advocacy group GLAAD saying it had more Homosexual characters than other streaming services. But several laid-off workers said the culture changed after Netflix experienced backlash from the transgender community and its allies for releasing Dave Chappelles comedy special, The Closer. Transphobic comments in the special prompted Netflix employees to stage a walkout in protest, and its employee resource group Trans* submitted a list of demands for the company, most of which were ignored, according to three people familiar with the demands. 3 One former contractor, hired just two months before the layoffs, said a Netflix recruiter asked them during their interview whether they would be unable to separate their identity politics from their position because theyre trans. I spent hours with my girlfriend trying to dissect what [the recruiter] meant by that after the interview, they said. Earlier this month, the company updated its culture memo, saying its library may include stories that run counter to some employees personal values. If youd find it hard to support our content breadth, Netflix may not be the best place for you, the memo said. Then came the layoffs that impacted contractors who worked on social media channels designed to promote Homosexual, Asian Pacific Islander, Latinx and Black storytelling. Not all of the laid-off workers of color were critical of the companys diversity commitments. Regina Kim, who worked on Tudum and was laid off, praised Netflix for highlighting stories about Asian people. Im just happy to have contributed in a small way to this company that has literally changed my life and my outlook on the world and helped me be proud of my heritage, Kim wrote on LinkedIn. That is why, after all the bad news (some of it true, some not) that has come out lately, I dont think I could ever say anything negative about Netflix because of the sheer impact its had on me, my family and the AAPI & other marginalized communities. Several people who lost their jobs worked for San Diego County-based Made by Fabric. Laid off contractors said they were told at a meeting that Made by Fabrics only client was Netflix and that the business would also dissolve. Made by Fabric executives did not respond to a request for comment. Within 15 minutes of Netflixs announcement, all 75 of Made by Fabrics employee accounts associated with the streaming giant had been disconnected, according to one contractor. Everything was gone, the employee said. Our Slack was gone. Our G- mail was gone. Everything. That is the way that they have decided to let people go. The cuts at Netflix come as the company faces a raft of challenges. The streamer lost 200,000 subscribers in the first quarter for the first time in more than a decade and expects to lose 2 million more this quarter. Netflix stock declined about 35% on April 20, the biggest one day stock decline since 2004. 4 The company, which remains the dominant subscription streaming service with 222 million global subscribers, plans to tackle its issue by monetizing password sharing, exploring a lower cost ad-supported subscription tier and expanding its mobile game offerings. In a May 17 email to staffers, Sergio Ezama, Netflixs chief talent officer wrote, While we continue to invest heavily in Netflix, spending ahead of the competition on content, given our slowing revenue growth, we also need to pull back some spending to prioritize our biggest opportunities (e.g. non-English content). Many industry observers expect more layoffs will occur this year. They just hired and hired and told people to spend as much money as they wanted to and now realized thats not an actual business strategy, said another former employee. Extracted from: The Los Angeles Times, 2022

QUESTION THREE [25] Examine the article above. Critically discuss the nature of Netflixs organisational culture (in context of the article above). In addition, elaborate on the value of a healthy organisational culture towards Netflix. Students may conduct their own desktop research to answer.