Question: Read the article on a day in the work life of Bill Ryan. Then write a job description for the job of customer - service

Read the article on a day in the work life of Bill Ryan. Then write a job description for the job of customer

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service agent. Use the exhibits in this chapter to guide you in deciding what information in the story is relevant for job analysis. What process would you go through to understand and minimize the differences?

What are some of the relational returns of the job?

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