Read the below extract and answer all the five (5) questions that follow:

Customer services - a part of market orientation Every company should know customers needs and mostly they claim they know. However, the ability to provide a final product according to the expectations can be questionable. All company activities such as manufacturing, sales and customer services as well should ensure customer satisfaction. Therefore, customer services are always very important and topical, because they can help to increase customer satisfaction. Services can be seen as a source of company profit and possible differentiation, too. Almost all companies have to be providers of customer services today. Moreover focusing on customers, e.g. providing customer services is one of the main benefits of well-done application of market orientation in a company.

Question 4 (20 Marks) ERP systems put a strong emphasis on integrating tasks and data across the organization. Use your own examples and critically examine the benefits and drawbacks of ERP systems at Woolworths (South Africa).