Read the Case Analysis "What Great Managers Do. Supporting your answers with research and corporate examples (and information within the second set of articles), describe the ramifications of a deficiency in the listed "desired qualities. In other words, what happens if managers don't have the suggested traits and/or behaviors? What is the potential fallout for an organization? How would you as a manager clean up the mess? Do not simply summarize the article.

For example, possible topics to discuss include:

• Facade of conformity can be a problem, especially when they occur at a macro level - e.g., policies are in place (such as anti-bullying, sexual harassment, or civility) but managers flout them. Could this behavior be indicative of an organization wide issue, such as a toxic culture that tacitly encourages a lack of enforcement? In this case, would the resolution be to remove the top leader and replace them with someone who will hold people accountable (this is what happened at Denny's years ago in response to a racial discrimination claim).
• Would an organization that's characterized by inflexible managers be more bureaucratic, and rigid in its style of execution? See "A single act can spark a firestorm" for a description of bureaucratic organizations and their impact. If an organization became more like silos as a result, would you as a manager re-engineer to more of a team based, or delayered structure?

• How would you ensure that communication is a two-way street? (e.g., what specific interventions could management take to create community at work
• If a manager is inflexible, what are the potential ramifications for employees? (e.g., person/job mismatch, inability to capitalize on employee perspectives). Relatedly, if someone has poor interpersonal skills (in other words, if they're a bully) could this create a toxic environment where employees keep their mouths shut, exit, or side with the bully? If you did identify a bully in the workplace, how would you handle the situation? Can the work ethic of the manager reflect on the entire team? E.g., investigation, counseling, training, emotional intelligence instruction? In other words, how would you as a manager clean up the mess?