Question: READ the Case and answer the questions, providing answers based on the case: Mr. Johnson tells his secretary, Symone that he needs an important set

READ the Case and answer the questions, providing answers based on the case:

Mr. Johnson tells his secretary, Symone that he needs an important set of data soon by Friday. Symone responds that she will have no problem getting him exactly what he needs by Friday. Mr. Johnson waits until 5 pm when Symone eventually delivers him the data Mr. Johnson misses the deadline with a supplier the following week.

Questions:

1) Explain what went wrong in the communication. ( 4 marks)

2) Explain the consequences. (2 marks)

3) Explain what should have taken place between Mr. Johnson and his secretary. ( 4 marks)

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