Read the case carefully (Part B) and answer the following: (i) Design 2 motivational tools and (ii) 2 pay for performance plans that will help the organisation retain their employees. Make sure your suggestions fit into the case organization

Part B - As an HR consultant, your job normally involves reviewing HR strategic plans and systems of small to medium size companies, then making recommendations on how to improve. Most of the companies you work with do not have large HR departments, and they find it less expensive to hire you than to hire a full-time person. Your current client, Pacific Books, is a small online retailer with forty- seven employees. Pacific Books has had some challenges, and as the economy has improved, several employees have quit. They want you to look into this issue and provide a plan to improve retention. Pacific Books currently has just one person managing payroll and benefits. The individual managers in the organization are the ones who handle other HR aspects, such as recruiting and developing compensation plans. As you speak with the managers and the payroll and benefits manager, it is clear employees are not happy working for this organization. You are concerned that if the company does not improve its employee retention, they will spend an excessive amount of time trying to recruit and train new people, so retention of the current employees is important. As with most HR issues, rather than just guessing what employees want, you develop a survey to send to all employees, including management, You developed the survey and asked employee satisfaction questions surrounding pay and benefits. However, you know that there are many other things that can cause someone to be unhappy at work, so to take this survey a step further, you decide to ask questions about the type of work employees are doing, management style, and work-life balance. Then you send out a link to all employees, giving them one week to take the survey. When the results come in, they are surprising. Out of the forty-seven employees, forty-three selected "dissatisfied on at least four or more areas of the five-question survey. While some employees are not happy with pay and benefits, the results say that other areas of the organization are responsible too. Employees are feeling micromanaged and do not have freedom over their time. There are also questions of favoritism by some managers for some employees, who always seem to get the "best" projects. When you sit down with the CEO to discuss the survey results, at first she defends the organization by saying the company offers the highest salaries and best benefits in the industry, and she doesn't understand how someone can be dissatisfied. You explain to her that it is imperative that the company chooses the right pay, financial benefits, motivational tools rather than just choosing the highest salaries. She listens intently and then asks you to develop a motivation and incentives plan that can improve the organization