Question: Read the case, Runners Edge Call Center Process Analysis in Ch . 1 1 . Analyze the case information using the Questions and Assignment at

Read the case, Runners Edge Call Center Process Analysis in Ch.11.
Analyze the case information using the Questions and Assignment at the end of the case.
Create a summary (no more than 2 pages) based on your findings to guide Ms. Suarez in improving performance. Include illustrations from your analysis (flowchart, calculations, spreadsheets) as appendices to the report.
Read the case, Runners Edge Call Center Process Analysis in Ch.11.

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