READ THE CASE STUDY ABOVE AND tell us about CSR activities and its impact on customers?

VINAMILK AT WE AHEET SUSTAINABILITY MANAGEMENT PEOPLE 283 PRODUCTS NATURE Emples Studere CD County Paris In addition to quality products, Vinamilk always offers Customers a variety of shopping experiences. Especially in the situation of Covid-19 epidernie, besides other choices as shopping such as at stores or supermarkets, online shopping via Vinarnilk E-shop website has become a convenient choice for Customers as it can satisfy the needs of buying nutritional products while ensuring health safety during the epidemic period. 40-0 OPEN CUSTOMERS giacmosuaviet.com.vn 12 13 We Gic M Sa Vit O VINAMILK " VARIETY OF PRODUCT EXPERIENCES Shopping at stores: 465 240,000 7,800 MEET VINAMILK EVERYWHERE Television Website vinamilk.com.vn Facebook, Youtube, Instagram, Advertisement on Pano - Billboard Trade Promotion programs and events VIETNAMESE PRODUCT INTERNATIONAL QUALITY Food Safety System Certification FSSC 22000 Organic product following EU standard TRANSPARENT AND COMPETITIVE PRICING Transparent pricing policy Competitive prices for each product segment Offer more opportunities for product approaching to consumers Mary discount policies and promotions EXPERIENCE AND SATISFY CUSTOMERS UNIQUE PERSONALITY More than 200 types of products 13 commodity sectors stores of retai stores large and smal Giac Ma (traditional channel supermarkets, Sua Viet convenience Online shopping: stores - E-Shop website acrosse.com.vn LUP 40 t | 1 MUSug Viet 08 E-commerce partners FLEXIBILITY IN PAYMENT Cash on delivery Online payment via card - International, Domestic cards (prepaid via online payment on the website! QUICK DELIVERY Delivery within the day with orders placed before 10:00 am . Free shipping with orders over VND 300.000 CUSTOMER LOYALTY PROGRAM WITH MANY ATTRACTIVE INCENTIVES LISTEN AND SURVEY CUSTOMER TASTES VARIETY OF CUSTOMER CARE CHANNELS Quickly provide the best support and satisfaction to customers' requirements in case of any questions, nutritional advices or complaints about product quality. Tel: 1900 636 979 . Website: www.combang . Email: inamilavinamik.com.vn Facebook: - Giac Mo Slim Viet - vanilk Fshor: - Viral - B Quyt Ngon Ka t hn lin - Vinamik Baby Care Reception of questions complaints from customers 24/7 Specialized switchboard for Nutrition care which is always updated with questions and answers to ensure 100% satisfaction of calls for nutrition consultation https/wwwinamik.com.titudinh-duong T|VINAMILK M Trust Vinamilk GUMO SUAVE Meet Vinamilk Choose Vinamilk Love Vinamilk VARIETY OF PROMOTIONAL PROGRAMS Redeem Grab Rewards points Redeem My Viettel points Pay/Preferential payment via Sacumbark Pay Promotions on important days: Tan Suu New Year, Vietnamese Teacher's Day on November 20, Family Day on June 2a, International Women's Day on March 2, Vinamilk Birthday Attractive promotion products for all types of customers COMMITMENT TO PROTECT CUSTOMER DATA by Privacy Policy. Process for handling complaints related to customers' personal information: Tel: 1900 636 979 Press 1) or 028 54161271 . Email: eshopvinamilk.com CUSTOMER SATISFACTION SURVEYS Domestic 99.3% International 100% LIVING GREEN WITH CUSTOMERS Use cloth bags and eco-friendly biodegradable hagsta minimize plastic waste. Change package towards environmental protection: remove label on bottle cap, reduce the amount of plastic scuops, reduce shrink wraps.... , Add the recycling icon on the Yogurt and Probi Yogurt packages 100% consultation calls, emails are replied effectively to customers INTERNATIONAL MARKET APPROACHING 21 new export customers . 79 customers have now transactions 12 international trade promotion programs through traditional forms and e-commerce . 39 trade support programs for international partners and customers STRONG BRAND OF VIETNAM Vietnam high quality goods (1997-2020) The most-buying product in Vietnam by consumers (2013-2020 National brand for 10 consecutive years (2010-2020) The sustainable enterprise in production in 2020 Top 50 largest dairy companies in the world Top 10 most powerful brands in Vietnam Top 10 prestigious companies in the Food and Beverage Industry in 2020 Prestigious experter in 2020 Cumulative exports to 55 countries and regions There are over 67 health articles with topics on nutrition for children, the elderly, women, the sick and Covid-19 cpidemic prevention on the Company's website and other newspapers. ENHANCE CUSTOMER EXPERIENCE Launch and re-launch nearly 20 products in 2DZD New products focusing on consumers' consumers' health Isupplements of swallow nest organic products, etc.) and new flavors (Nuggets youghurt, New flavored fruit juice as Pomegranate - apple, Kiwi -apple