read the case study and answer questions 1 and 2

Whole Foods Market Emphasizes Self-Managed Ieams Whole Foods Markets Inc. is the largest organic and Each team is committed to the company's mission, natural foods grocer in the United States, although as stated in these terms: "Whole Foods Market is pasmost grocery chains now have substantial organic food sionate about helping people to eat well, improve the sections. The grocery sections of Walmart and Target quality of their lives, and increase their lifespan." also compete directly with Whole Foods. Shortly after In August 2017, Amazon purchased Whole Foods its opening in 1980, CEO John Mackey developed an to strengthen its presence in the grocery business, organizational structure built on interlocking teams. including home deliveries. Immediately, Amazon Echo Employees are referred to as "team members," and and Dot devices were being sold in Whole Food stores. teams are the building block of the organization. Prices on many food products were marked down subEach Whole Foods store is organized around 8 to stantially in keeping with the Amazon strategy of low to teams for traditional departments such as produce, prices for consumers. For example, organic, responsimeats, and checkout. The size of teams ranges from bly farmed salmon was marked down 33 percent. 6 to 100, but the larger teams are divided into subteams. Each team is granted considerable autonomy in such areas as ordering food and merchandise, pricing. and running promotions. Team leaders are also members of the store leadership team, and the store team leaders are members of the regional leadership team. QUESTIONS The regional presidents also constitute a team. 1. If you have ever shopped at or visited a Whole The self-directed teams at Whole Foods meet regFoods store, have you noticed whether the selfciation for each other's contributions. Every team plays natural or organic? Why or why not? a role in company improvement and innovation. Store leaders screen candidates and recommend them for a Source: Original siory based on towing sources: David Burkus, "Why Whole Foods Bullds its Source: Original story based on facts and observations in the authority to approvic team, but only the teams have the Entire Business on Teams, "Farbes (www.forbes.com), June 8, Competition across teams is encouraged, with Case Study. A Benchmark Model for Hospitality." Conscilous teams competing against different teams in their own Hospitality (www.Conscious-Hospitality.com). March 2014, pp. 2-4; store and against similar teams in different stores and Lauren Thomas, "Amazon Orficially Owns Wholo Foods; Hese Are regions. The competition metrics include sales growth the Products That Are Getting Marked Down," CNBC, (www.cnbe and productivity. small-business owners have found that self-managed work teams are a highly effective form of work-group design. About 50 percent of the time, they result in at least some productivity gains, and effective teams can produce remarkable results. When selfmanagement works, productivity gains of 10 to 20 percent are typical. 12 The Organizational Behavior in Action box illustrates how a well-known, upscale grocery chain makes effective use of self-managed teams. A major contributor to work-team effectiveness is the suitability of its members to a team operation. Self-Assessment 10-1 gives you a chance to think about your mental readiness to work on a team. Despite their potential contribution, self-managed work teams create challenges for managers. High-caliber employees are required for the team because they must be able to solve problems on their own and rely less on a supervisor. Many of the personal qualities required for team effectiveness are outlined in Figure 10-1. Effective contributors to a self-managed team must be multiskilled, and not all employees are willing or able to develop new skills. Another challenge for the manager, particularly the team leader, is being left with relatively little to do because the team is self-managing. In some firms, however, a middle-level manager might have overall responsibility for several teams. The team leaders become the direct reports, and the manager acts as a facilitator