Read the case study below and answer ALL questions that follow.

Durban's Hilton hotel set to reopen its doors after three$-$year closure

$02$ September $2024-1949$ By LWAZI HLANGU

EThekwini Municipality has contimed the phased reopening of the iconic Hiton hotel three years after it cloned is doons. The five$-$star hotel which was opened in $1997$ by then President Nelson Mandela dosed in Jahuary $2021,$ eiting Cevid$-19$ restrictions and dwindling tourism numbers. The three$-$year closure had raired concenn among loulism and hovgataly bodies. On Monday Mayor Cyril Xaba confirmed the reopening coinciding with Tourism Month in Septomber, adding this development will have a significant benefit on the cily's economy by "adding to the luxury executre accommodation inventiory of the oity'.

"Apart from enhancing the courism expenence for vistors in our city, the reopening of the hotel will contibute immantehty to job creation," he sald. He said the holef's location in the cilys business lourism Moetings, Incentives, Conferences and Exhibitions $($M$/$CE$)$ precinct also forms an important part of the Durban's "irner$-$city regeneration' efforts. Last week ofy officists togother with provinclal govermment made hasdway in this campaign by thamping domn on Nipacked beildings and associated criminal elements in a bid to woo investors. Xaba added that the hotel's strategic location wall alvo boost the city's business case when bidding io host national and intemational conferences. The filton hotel is allo a greal added advantage for the inkosi Abert Luthuli International Convention Centre $($Durban ICC$),$ which is stuated near the hotel. When the Durban ICC conducts their product promotion, if will be characterised by the easy accessiblity to prestiglous accom modakion which further instile businese travel confidence

$"$We are indoed exciled that our drive to atract investment in the city. through our inner$-$cly regeneration programme are beginning to yield positive resuls." It was previously reported owners were engaged with the cily in reopening the holel, in January, municipal manager Musa Mbhele lold members of the eThekwini executive committee they were considering activating a clause in their agreement with the hotel allowing the olyy to expropriate it if it is not operating, He said they diched those phins when the manegement confirmed they would be ready to reopen their doors in March.

Source: Durban's Hilion hotal Sello reogenits doorsater ineeryebiviosure

QUESTION $3$

$(20$ Marks$)$

The closure of the Hilton Hotel in Durban came as a significant shock to the South Arican tourism industry, given the hotel's prominent position as one of the major hospitality establishments in the region. As a key player in the local tourism and hospitality sector, the closure raised concerms about the impact on the destination's appesal and economic activity, particularty in terms of accommodation capacily and the broader tourism infrastructure. However, with the hotel's subsequent reopening, there is an urgent need for innovative and creative decision$-$making to ensure its smooth operation and long$-$term sustainability. Suppose you are the current manager, what innovative and creative decisions will you make to ensure that the hotel runs smoothly and has long term sustainablity.

QUESTION $4$

$(20)$ Mark

$4\mathrm{.}1$ In today's rapidly evolving business landscape, organizalions must conlinuously adapt to shilting market

$(10)$ marh

dynamics to remain competitive. Discuss what organisational change is and discuss how Hilion hotel should navigate organisational change.

$4\mathrm{.}2$ Organizational change, while essential for growth and adaptation, oflen brings significant level of job

$110$ ma

stress. Employees may experience uncertainty, anxiety, and resistance as they navigate shifts in roles, responsibilties; or workplace culture. Discuss any FIVE $(5)$ techniques that can be used by Hilion Hotel to manage job stress.