Read the case study below and answer the associated questions.

Gabriel, a new server at The Proud Pelican, reported for work 15 minutes early on Friday. He was excited about his new job and wanted to make a good first impression.

His shift started off well. One of his guests ordered a menu items that he had not tried yet. When the order came up, Gabriel dipped his finger into the sauce at the edge of the plate for a taste. As the shift progressed, Gabriel's station got busier. When the host came to ask how soon one of his tables could be clearned, Gabriel decided to do it himself. He took the dirty dishes to a bus station and then wiped down the table with a serving cloth that he kept in his apron.

The busser, Michael, finished another task and came to help him set the table. While Michael put out silverware and linens, Gabriel filled water glasses with ice by scopping the glasses into the ice bin in the bus station. Only one slice of bread and one pat of butter were missing from the basket that had been on a previous guest's table, so he put that on a tray with the water glasses and brought it to the table.

The table was reset in record time, and Gabriel soon had more guests. While taking their orders, he reached up to scratch a sore on his neck. Then he went to the kitchen to turn in the order and pick up a dessert order for another table.

1. What errors did Gabriel make?
2. What should he have done differently?