Read the Case study below and answer the following question, please give a good, relevant and creative answer. (250-300 words)

XYZ Fitness owns and operates five stylish fitness centres in Hong Kong. These centres are located in office districts such as Central and Quarry Bay. People aged 25-45 working in the nearby office buildings are their major target customers.

Competition in the gym market is fierce in Hong Kong. XYZ Fitness has maintained slight growth in the past years, and is expecting another very challenging year ahead.

XYZ Fitness is famous for its top-quality equipment, spacious environment and chic interior design. The Marketing Director of XYZ Fitness emphasizes that their gym is not just an excellent place to workout, but an ideal venue with a unique ambience for people to escape from stressful work and improve their wellbeing.

XYZ Fitness will open its sixth centre in Kowloon Bay, a district with a number of new office buildings. This new branch will start its business in January 2022. The characteristics and style of this new Kowloon Bay branch will be similar to those of other XYZ Fitness Centres. Some of the characteristics include:

• - state-of-the-art facilities and advanced training equipment

• - a wide variety of one-on-one training and group exercise classes, suitable for

  people with different needs, from beginners to professional athletes

• - studio rooms with stylish and cool interior design, equipped with advanced lighting

  and sound systems

• - a professional team specialized in designing the lighting and music playlist for

  different types of workout activities

• - a group cycling studio with cinema-grade giant video wall and sound system

• - a spacious area with natural light for yoga and meditation

• - a cafe and relaxation zone serving healthy drinks and snacks

• - a special event space on weekends, there will be talks, workshops, exhibitions or

  live music shows

• - a retail space selling organic food, skincare and aromatherapy products

• - friendly staff who are passionate about providing advice on health and fitness

  XYZ Fitness did not have any major advertising and promotional activities before. It is not very active on social media, although it has its Facebook page and Instagram account, both with some followers.

  You are appointed by XYZ Fitness to develop an integrated marketing communications (IMC) campaign in the year 2022. You are asked not to consider the budget constraint at this planning stage, as long as your proposed ideas are reasonable.

  You can also assume that the pandemic situation in 2022 will be similar to that in the second half of 2021 in Hong Kong (almost 0 covid cases)

Through this IMC campaign, XYZ Fitness wants to: (i) create awareness of the new Kowloon Bay branch; (ii) establish a strong brand image for XYZ Fitness and build deep relationships with existing and potential customers in the year 2022.

(B) Digital and social media should be important in this IMC campaign. You are asked to give specific suggestions on how XYZ Fitness can make good use of the digital and social media to achieve the following goals:

You should propose specific creative ideas with reasons. (40 marks)

(i) raise awareness of the new Kowloon Bay branch and the XYZ Fitness

brand in January 2022

(ii) build deep relationships with existing and potential customers

throughout the whole year of 2022