Read the case study below and answer the questions that follow.

Case study: High$-$quality: Big Mama's Washing Machine

The 'Big Mama's Washing Machine' is a high$-$quality washing machine that encompasses a blend of cutting$-$edge technology, durability, efficiency, and user convenience, making it a reliable and efficient choioe for households seeking top$-$ter laundry appliances. The marketing manager at Big MAMA confirms that the machine, offers a versatile capacity range as it comes in various sizes to suit different household needs. The $5\mathrm{.}2$ cubic feet capacity model caters to larger families, while the $2\mathrm{.}5$ cubic feet version is perfect for smaller households. The washing machine is Energy Star certfied, consuming $25\%$ less electricity and $30\%$ less water than standard models. Its inverter motor adjusts power according to the load, optimizing energy consumption. It is crafted with stainless steel drum and rust$-$resistant components, the Big Mama's Washing Machine is designed for durability. Its robust build ensures longevity even with frequent use. The machine is equipped with advanced cleaning technology, such as a tripleaction agitator and multiple wash cycles $($including a dedicated setting for delicate tabrics$),$ the Big Mama's Washing Machine achieves excellent deaning results across various fabric types and soil levels. With state$-$of$-$the$-$art noise reduction technology and vibration control, the Big Mama's Washing Machine operates quietly, even during high$-$speed spins, providing a peaceful laundry experience. This machine boasts smart features like Wi$-$Fi connectivity, alowing remote control and monitoring through a dedicated mobile app. It also includes a quick wash option, steam cleaning for removing tough stains, and an auto$-$dispense system for detergent, optimizing usage. The Big Mama's Washing Machine intertace teatures a large LED display with intuitive controls. Its simple yet comprehensive settings make it easy for users to select the desired wash cycle and settings.

Big Mama offers a $5-$year comprehensive warranty and responsive customer service, ensuring peace of mind for buyers.

QUESTION $1$

$[20$ MARKS$]$

Examine any five features and characteristics of Big Mama's washing machine that can define quality. Make use of relevant examples to justify your answer.

QUESTION $2$

$[10$ MARKS$]$

Analyse any five $(5)$ decisions that operations managers at Big Mama might make to ensure and attain quality in the organization. Make your case for your analysis by citing pertinent examples.

Case Study Guidelines

The length of your answers to each question should be in line with the mark allocation. $(10$ to $12$ pages including thecover page$)$

Text: Font: Anial or Times New Roman $(12),$ Spacing: $1$ and a half lines.

All text must be justified at each margin.

Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and recommendations.

You MUST use theoryliterature to support your discussion$/$observation and opinions. Do not meraly extractinformation from the case study or copy from Chart GPT$/$other sources.

At least five sources should be used. Harvard referencing is recommended.