Read the case study below and answer the questions that follow.

Case study: High$-$quality: Big Mama$$s Washing Machine

The $$Big Mama$$s Washing Machine$$ is a high$-$quality washing machine that encompasses a blend of cutting$-$edge technology, durability, efficiency, and user convenience, making it a reliable and efficient choice for households seeking top$-$ tier laundry appliances. The marketing manager at Big MAMA confirms that the machine, offers a versatile capacity range as it comes in various sizes to suit different household needs. The $5\mathrm{.}2$ cubic feet capacity model caters to larger families, while the $2\mathrm{.}5$ cubic feet version is perfect for smaller households. The washing machine is Energy Star certified, consuming $25\%$ less electricity and $30\%$ less water than standard models. Its inverter motor adjusts power according to the load, optimizing energy consumption. It is crafted with stainless steel drum and rust$-$resistant components, the Big Mama$$s Washing Machine is designed for durability. Its robust build ensures longevity even with frequent use. The machine is equipped with advanced cleaning technology, such as a triple$-$action agitator and multiple wash cycles $($including a dedicated setting for delicate fabrics$),$ the Big Mama$$s Washing Machine achieves excellent cleaning results across various fabric types and soil levels. With state$-$of$-$the$-$art noise reduction technology and vibration control, the Big Mama$$s Washing Machine operates quietly, even during high$-$speed spins, providing a peaceful laundry experience. This machine boasts smart features like Wi$-$Fi connectivity, allowing remote control and monitoring through a dedicated mobile app. It also includes a quick wash option, steam cleaning for removing tough stains, and an auto$-$dispense system for detergent, optimizing usage. The Big Mama$$s Washing Machine interface features a large LED display with intuitive controls. Its simple yet comprehensive settings make it easy for users to select the desired wash cycle and settings.

Big Mama offers a $5-$year comprehensive warranty and responsive customer service, ensuring peace of mind for buyers.

QUESTION $1[20$ MARKS$]$

Examine any five features and characteristics of Big Mama$$s washing machine that can define quality. Make use of relevant examples to justify your answer.

QUESTION $2[10$ MARKS$]$

Analyse any five $(5)$ decisions that operations managers at Big Mama might make to ensure and attain quality in the organization. Make your case for your analysis by citing pertinent examples.

Case Study Guidelines

$$ The length of your answers to each question should be in line with the mark allocation. $(10$ to $12$ pages including the cover page$)$

$$ Text: Font: Arial or Times New Roman $(12),$ Spacing: $1$ and a half lines.

$$ All text must be justified at each margin.

$$ Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and recommendations.

$$ You MUST use theory$/$literature to support your discussion$/$observation and opinions. Do not merely extract information from the case study or copy from Chart GPT$/$other sources.

$$ At least five sources should be used. Harvard referencing is recommended.