Read the case study below and coherently answer all questions below in details but without repetition and using paragraph format.

Gore Mutual Insurance Case Study Gore Mutual has realized that they can no longer operate effectively unless they redesign their current systems and build a document management system. They want to build/configure this document system using their internal IT resources along with some additional contracted employees as needed. Currently they process all their claims through two customer support centres. One is located in Cambridge Ontario and one is located in Fredricton New Brunswick. A central 1-800 number routes all clients calls to these 2 support centres. Client calls include policy information changes, quotations, new coverage and services, and all support calls are automatically routed to one of the client support centres. The area code of the actual call as the primary routing criteria. Each centre is responsible for clients in a specific region of the country and maintains paper files for the clients in that region. If a call is misrouted or if a call comes from an area code not defined in the system, the call will be rerouted manually by an operator. Gore mutual is developing several new business applications to support the growth of its' business in new regions. From the CEO's point of view and with support from the board, the goal is to grow the size of the business dramatically - a minimum of 15% by 2028. This redesign and digital document system will improve efficiency and increase productivity. If growth goes as planned, Gore Mutual would like to add an additional call centre to handle the new business. In addition, for some of the new regions which it would like to do business, there are many regulatory differences compared to the areas in which they currently do business, which means that new processes and operating methods will need to be designed and implemented. Core business requirements: a. New call centre operator applications feature - ability to add, modify, client data in real time b. New management reports for internal and external use (regulator and board reports) c. Electronic document management

After reading the case details you can see a lot of work is being planned for the company. We can appreciate the many tasks involved with a project of this size and complexity and scale. And we can see many risks that you, the Project manager along with your project team will have to work your way through.

Questions You have been assigned as the PM to this project (because you aced your Project Management semester 1 courses) you are also well versed in risk management and risk planning.

1) Review the case study details and

• outline the steps you will take to create a high-level project plan for this project, remember your project phases
• ensure you identify your key stakeholders and project sponsor.

2) From the plan above in question 1 and with the details from the case study,

• outline how you will manage risk for this project.
• What will you use to monitor and control your risk?
• How will you consolidate all the risks you identified, etc ? NOTE: You are expected to use the Risk register, examples are provided below.

Risk register example Risk Event | Consequence | Probability Risk Residual Risk or Modification Condition ED I If the union then planned Beqgin Marta Low Low Low does not staff changes consultations agree with will not be able with the union changes to to occur no later than job next month descriptions If subject then scope and Develop a plan matter quality will be for when the experts are reduced, and SME's are not available the delivery date required, hold for will be pushed on-site requirements back workshops and elicitation obtain agreement from the spansar about their participation If an then we will not Contract witha Frangois Low insufficient have a firm that number of representative specializes in customers sample of survey reply to our customer management 1o survey requirements develop and run the survey The business Jiahui Sponsor must approve the organizational If the then the organizational enterprise will structure does not be able to not adjust to achieve the the new planned changes prior to business efficiencies and deployment, processes the business and the need will not be chanaes must No. RANK Risk DescripTioN CATEGORY ROOT TRIGGERS POTENTIAL Risk PROBABILITY IMPACT STATUS