Question: Read the case study DMV a case study in modernization. In a single Word document, a minimum of 7 full pages (excluding cover page and

Read the case study DMV a case study in modernization. In a single Word document, a minimum of 7 full pages (excluding cover page and citation), APA 7th ed format, answer the following questions. Refer to the week's reading materials and video to guide your responses.

1. Identify the most important facts surrounding the case.

2. Identify the key issue or issues.

3. Specify alternative courses of action.

4. Evaluate each course of action.

5. Recommend the best course of action.

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1 Identify the most important facts surrounding the case The DMV decided to modernize its operations and improve customer service by implementing a new computer system However the system was not prope... View full answer

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