Question: Read the case study Getting the Message Across(Chapter 5, Case 5.2 Situational Approach, page 121), then answer the questions below. Make sure to copy the

Read the case study Getting the Message Across(Chapter 5, Case 5.2 Situational Approach, page 121), then answer the questions below. Make sure to copy the questions and provide your answers below the questions in your post.

Q1: What's the problem at WCBA?
Q2: Using SLII as a basis, what would you advise Caldera to do differently at the station?

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