Question: Read the case study in Chapter 5 of your textbook ( on p . 1 4 0 ) and answer the included questions. Also, analyze

Read the case study in Chapter 5 of your textbook (on p.140) and answer the included questions. Also, analyze and answer the following question in addition to the questions in the text: How does CRM in a start-up differ from CRM in an established organization?

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