Read the case study, That's Not What I Said, located in the following supplementary materials page. Once you become familiar with the case, take notes about the issues that need attention. You will then analyze the case study following a set of questions provided for you. Your analysis should be between 200-300 words, in question and answer format, using proper spelling, grammar, and punctuation.

To format questions and answers, begin by typing the corresponding number followed by a period to state the question. Separate the answer from the question by beginning a new line underneath the question or by incorporating the question into your response. Be sure to answer each question in 4-6 sentences that are fully developed using proper syntax.

Submit your response in question-and-answer format using the text box entry.

When formulating your response, consider the following questions:

1. Which group members were demonstrating listening? Which ones were only hearing what other members were saying?
2. Which members displayed poor listening habits?
3. To what extent did members effectively hear, understand, remember, interpret, evaluate, and response to one anothers statements and questions?
4. Which members demonstrated good listening skills?
5. How can group members develop effective listening skills?

Case Study: That's Not What I Said A junior-level marketing class has been divided into four project teams. Each team must research and prepare a mar- keting proposal for a small business in the community. The members of Group 4 are Lilly, Wendy, Michael, John, and Peter Today, Group 4 is holding its eighth meeting at the usual time and place: 2:00p.m. in Library Study Room 303B. Members are worried because they haven't finished 119 the research portion of the project and the due date for their "Now we know Lilly had some health problems early marketing project and group presentation is the wecks in the semester and we agreed to make some allowances away. It's now 215, and everyone is the except Lilly for her." Peter reminds the group. "Certainly everyone "Hir" shouts a bright-eyed Lilly as she rushes into knows that Lilly often comes up with some great ideas." the room John throws up his hands. Does that mean we have to "Lilly," says John crispy. "before you get carried away make allowances when Jack shows up for two days of sex? with something else, please tell us that you brought the The rest of the members cringe, fearing that he may research we need in order to finish this part of the project have gone too far. "Out of line. Out of line," murmurs report. Al our last meetingyou said you'd have it done Michael in an audible whisper before today or at the latest, would give it to us at today's Lilly stands glaring at the group. "Well," she says, meeting thar's low all of you feel I guess you don't need my work. The other group members nod as John speake. They Chand thanks for ruining my day." With that, Lilly picks are impressed with how well he is addressing what has up her books and strides out of the room become a growing problem. The remaining group members look at one another in "Guess what?" Lilly throws her books down on the frustration and begin talking about whether they should table and leans forward. "Jack is coming to visit this ruck it up and do Lilly's work or ask the profesor if they weekend! He didn't think he could get away until Thanks can "fire" Lilly giving brak, but he just called that's why I'm late to say he got two days off. He's leaving in the morning to Critical Thinking Questions drive downt" When you finish Pading this chapter, you should be able to "That's great, Lilly," nods Peter, acknowledging Lilly's anter the following critical thinking questions about this excitement and happiness. But could we talk about your cate study good news after the meeting? We have a lot to do today." 1. What readering play in the case study Lilly laughs. "Yeah, I know. Work, work, work and no 2 To what extendidos effectively how understand play makes us dull boys and girls. You guys are wone task romerber, interpretove, and spond to one another's master than our profesor statements and in? Michael looks up and takes out his earbuds. "What? Is 3. Which member my demonstrated good legs? there a problem here?" 4. What you roes and related istering is could group Everyone rolls their eyes. "Go back to dreamland members are used to resolve the problem and get the snaps Peter work done? "Lilly," wys Wendy in a hopeful tone, we need to go through your research and see whether we're ready to move ahead with our marketing plan. more days 'til he's here." T'm just so eached, says a greining Lilly. "Just two 7.1: The Challenge Excuse me." Johnsonderraps, but what about the of Listening in Groups research? I didn't get an email from you with it attached Did anyone? You said you'd have it by today. Come on, Lilly, this isn't the first time you've let us down." Lilly is no longer smiling "That's not what I said. What I said was that I'd try to get it done by today, look. It's not that big a deal. We can go ahead and work on the market ing plan with or without this research because there's noth- ing in it we don't already know. I'm still tweaking the data and I didn't have time to finish the graphics. We can add the research Later and then adjust the report, Michael who's been paying attention now that he's turned off his iPhone, can no longer sit still "Damn it, Lilly, you haven't been part of this group since day one. We're always waiting for you to show up. And when you take on atask, you either don't do it or finish it late. What's up with you? Don't you care "Of course Icare, Lilly toets 7.1 Identify the effects of listening strengths and weaknesses on group effectiveness How will do you listen? Most students answer this question with a confident "Very well" or "I always pay attention Nevertheless, most students-like most o prople overest mate how well they listen. Here are some questions to help you rethink your answer Do you make yourself listen even when the topic or a group member is boring or difficult to understand? . Do you listen respectfully and objectively when you don't agree with a group member! Do you ask questions if you don't understand what someone sys? . Can you summarize the main points of a discussion after a meeting