Read the case study titled Terminal 5 Programme at Heathrow Airport.

Quality Management: What quality control measures were implemented to ensure that the construction and operational processes met the required standards? How did the team handle quality issues that arose during the project?

Risk Management: What operational risks did the Terminal 5 Programme face, and how were they mitigated? How did the team handle unforeseen challenges such as changes in regulatory requirements or operational disruptions?

Process Improvement: What continuous improvement initiatives were undertaken during the Terminal 5 Programme to enhance operational efficiency? How were processes optimized to meet the project's goals?

Change Management: How did the Terminal 5 Programme handle changes in scope, schedule, or budget during the project? What processes were in place to manage change requests?

Communication Management: How did the project team manage communication across various teams and stakeholders? What strategies were used to ensure clear and timely communication?

Project Performance Measurement: What key performance indicators (KPIs) were used to measure the success of the Terminal 5 Programme? How did the project team track and report on performance?

Lessons Learned: What were the key lessons learned from the Terminal 5 Programme in terms of project management practices? How have these lessons been applied to subsequent projects?