Question: REad the email given below. You have received this email. a) Assume the lapse happened at your end. Now, respond to the complaint. b) Assume

REad the email given below. You have received this email.

a) Assume the lapse happened at your end. Now, respond to the complaint.

b) Assume that the lapse did not happen at your end. Now respond to the complaint.

September 1, 2021

Damaged shipment

Shipment no..recd. Vide Challan no. dated ..

Overnite freight receipt no. . Dated ..

Dear Mr. Essa

Today, we received a shipment in which all boxes were filled with fluid. Further inspection revealed that the top screws were loose. As a result, the acid leaked and destroyed the chrome finish on all the units.

As you will appreciate, we cannot accept these fire extinguishers. You are requested to replace all of them with good ones. The fire Inspector will inspect our equipment on coming Tuesday, seven days from today.

Our fire inspection is scheduled for September 8, 2021. So, please make sure that we receive the new shipment by Monday September 7, 2021.

Yours sincerely

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