Read the following case and compose a negative letter, be sure that you utilize the negative message delivery studied in class within your online textbook.

CASE

Your company Bahia Insurance has received a claim from Gregory Abbott a long time client for $200, 000 for damages to his house caused by fire last week. His claims lists shows $80,000 for structural damages to the house, $60,00 for loss of house contents, $25,000 for tools and lawn equipment and 35,000 for his car which was destroyed when the garage burned.

On reviewing the claim you have decided that your company will pay for the damages to the house above the $3,500 deductible if the fire marshals report rules out arson, the car however is not covered by the policy. As for the house contents you will need a list of what was destroyed before you can decide how much your company will pay out.

INCLUSION FOR YOUR LETTER

Write a formatted letter to Gregory Abbott advising him of your decision.

In your 3 paragraph letter dont forget when responding to Mr. Abbott to clarify the information he has provided to your company.

Within your message keep the tone of your letter professional while stating the facts of the case

Remember to provide a 3 paragraph letter using the BLOCK METHOD as shown in your online textbook.

Organization of information by first providing a BUFFER with explanation (negative news) alternative, and a goodwill ending.

The following information is required when formatting your letter; The Company Letterhead should include this information: name of your company, the address, telephone number, and email address.